Fanatics’ Contact Information
Table Of Contents:
- Fanatics’ Contact Information
- How to Contact Fanatics Customer Service
- Recommended…
- Key Takeaways
- Fanatics Customer Service Channels
- Official Website Contact Details
- How To Find The Right Address
- How To Use Fanatics’ Social Media
- Telephone Support Availability
- Postal Mail Correspondence
- Mobile App Support
- Community Forums & Reviews
- Corporate Contact Information
- Frequently Asked Questions (FAQ)
- About The Author
â Contact Fanatics on their Official Site (Fanatics Authentic | Fanatics Live | Live Chat | Support), Facebook (Fanatics Authentic | Fanatics Live), Instagram (Fanatics Authentic | Fanatics Live), LinkedIn (Fanatics Live), Pinterest (Fanatics Authentic), Snapchat, Threads (Fanatics Live), TikTok (Fanatics Live), X (Twitter) (Fanatics Authentic | Fanatics Live | Support) & YouTube (Fanatics Authentic | Fanatics Live).
How to Contact Fanatics Customer Service
If you need to get in touch with Fanatics for any support or service inquiries, various channels are available to ensure you receive the help you need. With a customer-centric approach, Fanatics provides a range of contact options suitable for different needs and preferences.
Whether you need assistance with an order, have a question about a product, or encounter any issues, understanding how to navigate their customer service system will streamline the process and help you find a resolution quickly.
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For immediate assistance, Fanatics offers a live chat service available 24/7 directly through their website, which can connect you to a chatbot for automated help or to a live representative for more complex queries.
Social media is also an integral part of their customer support, enabling you to reach out through platforms such as Facebook, Instagram, X (Twitter), and TikTok.
You can also email Fanatics at support@fanatics.com or fanaticssocial@fanatics.com.
If you prefer to communicate over the phone, Fanatics provides toll-free customer service numbers that can connect you to their representatives at any time.
Key Takeaways
Here’s a quick reference for the telephone support:
Service | Number | Availability |
---|---|---|
Toll-free Fan Services | 1-855-438-0679 | 24/7 |
International Calls | 1-904-685-7842 | 24/7 |
Fanatics Customer Service Channels
When you need assistance with a Fanatics order or product, several customer service channels are at your disposal. Your options for contacting support include live chat, email, and social channels.
Live Chat: Available 24/7, the live chat is your go-to for immediate help. Look for the chat icon on Fanatics.com or the âChat Nowâ button to connect with a live representative.
- Self-Service Chat: Ask questions and get automated responses any time.
- Live Representative Chat: For more complex queries, a real person can assist during specific hours.
Email Support: For less urgent concerns or detailed inquiries, sending an email might be suitable. Keep your order details handy for a quicker resolution. Email Fanatics at support@contactanycelebrity.com.
Social Media: Fanatics maintains a presence on various social platforms. You might choose to reach out through:
- Facebook: Ideal for publicly-posed queries or Direct Messages.
- Instagram: Send a Direct Message for a less formal approach to your inquiry.
- Twitter: Tweet or send a Direct Message for help.
- TikTok: Engage through comments or messages for assistance.
Remember, having your order number ready when contacting support will streamline the communication process and help resolve your issues more efficiently.
Official Website Contact Details
When you need to reach out to Fanatics for support or inquiries, your main touchpoints via their official website are the online contact form and the comprehensive help center.
Online Contact Form
To communicate directly with Fanatics, navigate to the “Contact Us” section on their website. Fill out the form provided with your pertinent details, such as your name, email, and the specifics of your inquiry or issue. This method will route your message to the appropriate Fanatics team for assistance.
Help Center Access
The Fanatics Help Center offers immediate access to frequently asked questions and a variety of help topics. You can use this platform to solve common problems without needing direct contact. If further assistance is needed, the Help Center includes a feature to initiate a chat with a live representative or engage with their chatbot for 24/7 support.
How To Find The Right Address
Begin by locating the correct email address for your issue. You might find different addresses for various concerns, such as:
- Order Inquiries: For questions about your order status or details.
- Returns: If you need information on how to return a purchased item.
- Feedback: Sharing your shopping experience or suggestions.
Ensure that the email address corresponds to your specific need to expedite a response.
Subject Line
Clearly state your issue in the subject line. For example:
- “Order #12345: Shipping Question”
- “Product Feedback: Recent Purchase”
- “Return Request: Item #67890”
This helps to direct your email to the correct department quickly.
Email Content
Keep your message concise but informative. Include essential details like your order number, product name, and a brief explanation of your inquiry or issue. If addressing a problem, be specific about what occurred and what resolution you’re seeking.
Attachments
If necessary, attach relevant photos or documents. Screenshots of order confirmations or product issues can aid in clarifying your situation.
Remember, response times can vary, so if your matter is urgent, consider using other direct contact methods like phone support or live chat for immediate assistance. Keep an eye on your inbox and check your spam filter to ensure you don’t miss a reply.
How To Use Fanatics’ Social Media
Engaging with Fanatics customer service is feasible directly through various social media platforms. This method allows for convenient and swift interaction whenever you have queries or require assistance.
Twitter Engagement
To communicate with Fanatics on Twitter, you can send a direct message (DM) or mention them in a tweet using their handle. Be prepared to provide details such as your order number to facilitate a quick response.
Facebook Messenger
With Facebook Messenger, you can start a chat by visiting the Fanatics Facebook page and clicking on the ‘Message’ button. Ensure your message is clear and includes all relevant information regarding your inquiry or issue.
Telephone Support Availability
If you need to speak with a representative from Fanatics, you’re in luckâtelephone support is open 24 hours a day, 7 days a week for your convenience. You can reach Fan Services toll-free by dialing 1-855-438-0679. Whether youâre inquiring about a past order or seeking information on products, the Fanatics team is prepared to assist you any time.
Should you be calling from outside the United States, there is an alternative number for international callers. Please use 1-904-685-7842 to connect with Fanatics if you’re not calling from within the U.S.
Keep in mind that if an item is showing as “Out of Stock” on the website, it will also be unavailable by phone. In the event that you’re calling during a peak time and all representatives are busy, remember that Fan Services strives to handle each fan with care, and waiting times can reflect that dedication to service.
Here’s a quick reference for the telephone support:
Service | Number | Availability |
---|---|---|
Toll-free Fan Services | 1-855-438-0679 | 24/7 |
International Calls | 1-904-685-7842 | 24/7 |
Always ensure you have your order details on hand to facilitate a swift and efficient service experience.
Postal Mail Correspondence
If you need to contact Fanatics through traditional mail for any service-related issues, you can send your correspondence to their physical mailing address. Ensure your mail includes your contact information and any relevant order details to facilitate a timely and accurate response. Here are the details:
Fanatics Fan Services
8100 Nations Way
Jacksonville, FL 32256
For a more structured approach, follow these steps:
- Write a detailed letter explaining your concern or request.
- Include pertinent information such as your name, address, phone number, and any order numbers related to your inquiry.
- If referring to a specific issue with an order, consider attaching a copy of the order receipt or any other relevant documentation.
- Send your letter to the above address using a traceable mailing service. This gives you the ability to track your mail and confirms when it has been delivered.
While emailing or using other digital contact methods may offer quicker responses, postal mail is a valid option, especially when dealing with formal complaints or when you have physical documents to provide. Remember that response times can vary depending on the volume of mail Fanatics receives, so consider follow-up through other means if your matter requires urgent attention.
Mobile App Support
If you require assistance while using the Fanatics mobile app, easy-to-access support is available to ensure a smooth experience. Here’s how you can get help:
Chat with Support:
- Access: Tap the Account Icon in the app.
- Navigate: Select Chat with Support.
- Availability: This service is available directly through your mobile device.
Email Support:
- Address: Send your questions or concerns via email.
- Expectation: Response times can take up to 24 hours.
For any issues that arise within the Fanatics mobile app, these support options are designed to provide you with solutions in a timely manner. Keep in mind that during peak times, there might be delays, as customer service representatives are assisting other users. However, rest assured that your queries will be addressed as promptly as possible.
Community Forums & Reviews
When seeking assistance or feedback about Fanatics, you have the option to turn to various community forums and review platforms. These spaces allow you to engage with other customers, share experiences, and sometimes get tips and advice.
Online Forums:
- Reddit: A hub where discussions about Fanatics’ products and services take frequent flight. You can post questions or join existing threads.
- Social Media: Platforms like Facebook and Instagram also serve as informal forums. Users often leave comments under posts for quick peer-to-peer interactions.
Review Sites:
- Trustpilot, Sitejabber, and other review sites have dedicated sections for Fanatics. Here, you can:
- Read past customer reviews to gauge common concerns and praises.
- Submit your own experience to assist fellow shoppers.
Customer Reviews: On the official Fanatics website, you’ll find customer reviews for specific products. Pay attention to:
- Star Ratings: Quickly assess overall satisfaction levels.
- Written Feedback: Look for details on quality, size, shipping, and customer service interactions.
Remember, while these community forums and reviews can provide valuable insights, official support channels are your best bet for resolving issues directly with Fanatics.
Corporate Contact Information
For corporate inquiries or comments, you have several ways to reach out to Fanatics. When you need to communicate with Fanatics for corporate matters, including corporate responsibility, philanthropy, diversity, and inclusion, it’s important to have the correct contact details on hand.
Headquarters Address:
Fanatics Global Headquarters
95 Morton Street
New York, NY, USA
Office Address:
Fanatics Offices
8100 Nations Way
Jacksonville, FL 32256, USA
You can express your comments, suggestions, or concerns by filling out the appropriate contact form on the Fanatics website. This form is intended for non-customer service related queries.
If your concerns require immediate attention or you prefer a more direct approach, here are your options:
- Phone: For urgent corporate concerns, you can contact Fanatics’ corporate office via phone. Please note the phone service availability may vary based on your location.
- Toll-free: 1-855-438-0679 (24/7 service)
- International: 1-904-685-7842
- Email: While not directly provided in the search results, businesses typically have an email system for corporate communications. Look for an appropriate ‘@fanatics.com’ email address on their official site or corporate literature.
Remember, the above contact information is specifically for corporate-related communications, not for customer service inquiries. For customer service, including order tracking, returns, or product details, please use the dedicated customer service channels.
Frequently Asked Questions (FAQ)
Fanatics is a global digital sports platform and one of the world’s largest providers of licensed sports merchandise. It operates the e-commerce business for hundreds of collegiate and professional sports teams, leagues, and organizations, offering a vast selection of products across all major sports. The company has exclusive licensing deals with many teams and leagues, enabling it to produce and sell a wide range of apparel, gear, and memorabilia. Founded by Michael Rubin in 1995, Fanatics has grown significantly and continues to expand its reach by acquiring other companies and securing long-term deals with sports entities.
Fanatics Authentic is the memorabilia division of Fanatics, Inc., specializing in the manufacturing and distributing of genuine sports collectibles. This branch offers officially licensed sports memorabilia and collectibles, such as autographed items, game-used gear, and other exclusive products. Fanatics Authentic is known for its partnerships with athletes and sports leagues to ensure the authenticity of its items, catering to fans and collectors who seek verifiable, high-quality sports memorabilia.
Fanatics Live is an interactive platform created by Fanatics that offers fans unique, live-streamed experiences with their favorite athletes, celebrities, and sports personalities. During these events, participants often have the opportunity to engage in Q&A sessions, hear stories, and gain insights directly from the stars. Exclusive products and autographed memorabilia are sometimes available during these live events, giving fans a more personal connection to the athletes and a chance to acquire special items.
Fanatics Make-A-Wish refers to the collaboration between Fanatics, the sports merchandise company, and the Make-A-Wish Foundation, a nonprofit organization that arranges experiences described as “wishes” for children with critical illnesses. Through such partnerships, companies like Fanatics can support the foundation’s mission by offering unique experiences and donations or using their platform to raise awareness and funds for the cause. These collaborations involve special events, athlete meet-and-greets, and sports-related wish fulfillment that have a positive impact on the lives of the children served by Make-A-Wish.
Email Fanatics customer service at support@fanatics.com or fanaticssocial@fanatics.com.
Call Fanatics Customer Services toll-free at 1-855-438-0679, available 24 hours a day, 7 days a week. For calls outside the United States, use 1-904-685-7842.
FanCash+ is a rewards program where you can earn FanCash for purchasing products from over 1200 online stores. It’s available to anyone with a registered Fanatics.com account.
The REFORM Alliance is a criminal justice reform organization that aims to transform probation and parole systems to reduce incarceration and its harmful effects on communities. Founded in 2019 by a group of leaders from the entertainment, sports, and business sectors, including Michael Rubin, hip-hop artist Jay-Z, recording artist Meek Mill, and others, the organization focuses on changing laws, policies, and practices to create a more just and equitable probation and parole system. The REFORM Alliance advocates for legislative and policy changes to improve the lives of individuals under community supervision and to enhance public safety by promoting rehabilitation and reducing recidivism.
Matt King is a business executive and the former CEO of FanDuel, a popular daily fantasy sports provider and sportsbook. He joined Fanatics in 2011 to head its new betting and gaming divisions. King has been instrumental in navigating the complexities of the online sports betting industry and has played a significant role in FanDuel’s growth and success.
Mike Mahan is a business executive appointed as the CEO of Fanatics Collectibles, a new trading cards and collectibles company under the Fanatics umbrella. Before joining Fanatics, Mahan had a background in media and entertainment, serving as President of Dick Clark Productions, which is known for producing major award shows and television events. His role at Fanatics involves overseeing the company’s expansion into the trading card space, which includes managing partnerships with leagues and player associations and driving growth in the collectibles market. Mahan’s leadership is part of Fanatics’ broader strategy to diversify and dominate various sports merchandise and memorabilia sectors.
Michael Rubin is an American entrepreneur and the Executive Chairman of Fanatics, Inc., the leading sports merchandise company he founded. He is known for his e-commerce success, having previously founded GSI Commerce, which he sold to eBay in 2011. Rubin is also a co-owner of the Philadelphia 76ers NBA team and the New Jersey Devils NHL team. His business ventures often emphasize the intersection of technology, retail, and sports. Beyond his commercial endeavors, Rubin is recognized for his philanthropic efforts and involvement in criminal justice reform, notably as a founding partner of the REFORM Alliance.
Michael Rubin started as an entrepreneur at a young age, beginning with a ski-tuning shop in his parent’s basement when he was just 12 years old. By 14, he had opened a formal ski-tuning business, which expanded into a small ski shop. His early ventures continued to grow, and at 16, he founded KPR Sports, a sporting goods company. Rubin’s business acumen became evident as he took on the challenge of buying out a bankrupt ski manufacturer at 18. This move set the stage for his future success in e-commerce and sports retail with companies like GSI Commerce and Fanatics. Rubin sold his first company, GSI Commerce, to eBay in 2011 for $2.4 billion.
Michael Rubin met BeyoncĂ© through high-profile events, shared business interests, and their involvement in philanthropy and social causes. With Rubin’s extensive network in the sports and entertainment industries and BeyoncĂ©’s status as an international music icon, they were introduced at industry gatherings, through mutual connections, and events related to their respective philanthropic endeavors. Also, BeyoncĂ©’s husband, Jay-Z, is a partner in the REFORM Alliance, which Rubin co-founded, providing another avenue for their paths to cross.
Michael Rubin met Derek Jeter through their involvement in the sports industry. Rubin is the executive chairman of Fanatics, and Jeter is a former professional baseball player and was a part-owner and CEO of the Miami Marlins. Their professional roles in sports led to interactions at league events, business meetings, and partnerships related to sports memorabilia and marketing initiatives. Both attend and support various charitable events, serving as a meeting point. Fast Company says, “The previous night, in the kind of flex he specializes in, Rubin had invited his friends Odell Beckham Jr. and Derek Jeter to a studio at Fanatics HQ in New York to open boxes of Topps cards — a “break,” as industry insiders call it.” — “Inside Fanatics’ Wild Bet To Become The Amazon of Sports” by Matthew Sheer.
Michael Rubin met James Harden through the NBA community. Rubin is a co-owner of the Philadelphia 76ers, and Harden is a professional basketball player who has played for the team since being traded to them in 2021. Their connection is because of events, mutual friends, and business dealings in sports and entertainment.
Michael Rubin and Jay-Z met through their mutual interests in sports, entertainment, and business ventures. Both are prominent figures in their respective fieldsâRubin in e-commerce and sports merchandising, and Jay-Z in music, entertainment, and entrepreneurship. Their collaboration in criminal justice reform, particularly through the REFORM Alliance, where Jay-Z is a founding partner alongside Rubin, would have provided further opportunities for their paths to intersect professionally and philanthropically.
Michael Rubin met JosĂ© Canseco through events and connections in the sports memorabilia industry, given Rubin’s role as the executive chairman of Fanatics. Canseco, a former Major League Baseball player known for his prolific career and later his public discussion of steroid use in baseball, has been involved in various sports-related ventures and public appearances that facilitated a meeting with Rubin. Fast Company says, “Caseco and Rubin aren’t friends, but Rubin is close with the slugger’s daughter, Josie, a runway model and Instagram influencer.” — “Inside Fanatics’ Wild Bet To Become The Amazon of Sports” by Matthew Sheer.
Michael Rubin met Justin Bieber multiple times due to Rubin’s high-profile connections and events that attract numerous celebrities. Specifically, Justin Bieber attended Michael Rubin’s 2024 Fanatics Super Bowl Party at the Marquee Nightclub, an example of an exclusive event where they meet and interact (Page Six). Bieber and his wife, Hailey Bieber, also watched the 2024 Super Bowl LVIII in Michael Rubin’s $2.5 million Fanatics suite at the Allegiant Stadium in Las Vegas. (Page Six).
Michael Rubin and Kevin Durant met through NBA circles, as Rubin is a co-owner of the Philadelphia 76ers, and Durant is a prominent NBA player. Their introduction occurred at league events, through mutual business ventures, and as part of collaborative efforts between Fanatics and athletes for branding and merchandise opportunities. Rubin is also friends with Durant’s manager, Rich Kleiman.
Michael Rubin met actress and reality star Kim Kardashian through their shared interests and connections in the entertainment and sports industries and their mutual involvement in criminal justice reform efforts. Both Rubin and Kardashian have actively advocated for changes within the system, which brought them together at events and meetings related to this cause, such as their work with the REFORM Alliance.
Michael Rubin and Leonardo DiCaprio met through charity events, industry functions, and their mutual concern for social and environmental issues. Both are known for their philanthropic effortsâRubin with criminal justice reform and DiCaprio with environmental activism; this unites them at exclusive events focused on these causes due to their prominence in their respective fieldsâRubin in business and DiCaprio in film.
Michael Rubin met Magic Johnson through NBA-related events and business interests in sports. As Magic Johnson is a former professional basketball player and an influential businessman, and Rubin is the executive chairman of Fanatics and a co-owner of the Philadelphia 76ers, their paths crossed at league functions, team owner meetings, and through their involvement in various business ventures within the sports industry. Johnson is also a former member of the Fanatics board.
Michael Rubin and Mark Cuban, both prominent figures in the sports and business worlds, met through their professional circles and shared interests. They were introduced at league meetings, sports-related events, and through mutual business connections, as Cuban owns the Dallas Mavericks and Rubin is a co-owner of the Philadelphia 76ers. Their paths also crossed during business, technology, and team ownership discussions.
Michael Rubin met Maverick Carter through mutual connections in the sports and entertainment industries. Carter, known for his role as LeBron James‘ business partner and as the CEO of SpringHill Company, has a significant presence in sports management and content production. Given Rubin’s position in Fanatics and ownership stakes in professional sports teams, they interact during business collaborations, industry events, and through their shared network of professional athletes and entrepreneurs. In 2017, Fanatics purchased Mitchell & Ness, a sports apparel brand that Carter, Meek Mill, and Jay-Z invested in.
Michael Rubin met Meek Mill through mutual connections in the sports and entertainment industries. Their friendship solidified as Rubin supported Meek Mill during his legal challenges, and they subsequently collaborated on criminal justice reform initiatives, including founding the REFORM Alliance.
Michael Rubin met Michael Jordan through mutual involvement in the NBA and the broader sports industry. Jordan, as the owner of the Charlotte Hornets and a basketball legend, and Rubin, the co-founder of the Philadelphia 76ers and the executive chairman of Fanatics, had many opportunities to interact at league meetings, team owner events, and through business collaborations related to sports merchandise.
Michael Rubin met MrBeast (Jimmy Donaldson) at the 2024 Super Bowl LVIII (Instagram).
Michael Rubin met Odell Beckham Jr. through the intersection of sports business and athlete relationships. Given Rubin’s executive role at Fanatics, which deals extensively with licensed sports apparel and merchandise, and Beckham’s status as a high-profile NFL player, there are numerous opportunities for their paths to cross at sports-related events, and promotional activities, and through mutual connections within the professional sports community. Fast Company says, “The previous night, in the kind of flex he specializes in, Rubin had invited his friends Odell Beckham Jr. and Derek Jeter to a studio at Fanatics HQ in New York to open boxes of Topps cards — a “break,” as industry insiders call it.” — “Inside Fanatics’ Wild Bet To Become The Amazon of Sports” by Matthew Sheer.
Michael Rubin met Tiger Woods through high-profile sports events, charity functions, and mutual associations with the sports industry. Given Rubin’s position at Fanatics, which deals with sports merchandise and memorabilia, and Woods’ status as a legendary golfer with significant merchandising appeal, their paths crossed during business and shared philanthropic efforts.
Michael Rubin attends and participates in The Dallas Card Show, a popular sports card and memorabilia event that attracts dealers, collectors, and enthusiasts from across the country. With his extensive involvement in the sports memorabilia industry through Fanatics, Rubin may have engaged with the event or its organizers as part of his business activities. His company’s interests in sports collectibles and memorabilia align with those attending and organizing the Dallas Card Show, leading to his involvement or attendance.
Michael Rubin met Tom Brady through the sports world, given Rubin’s role as the executive chairman of Fanatics, his co-ownership of sports teams, and Brady’s status as a celebrated NFL quarterback. Sports-related events, business ventures, and mutual acquaintances within the industry facilitated their meeting. Fanatics’ involvement in licensed sports merchandise would naturally align Rubin with prominent athletes like Brady for potential collaborations and endorsements. Fast Company says, “Halfway through the live stream, [Rubin] FaceTimed a different buddy, Tom Brady, who showed off a pile of jerseys from various points in his career.” — “Inside Fanatics’ Wild Bet To Become The Amazon of Sports” by Matthew Sheer.
Michael Rubin met Travis Scott at the 2024 Super Bowl LVIII (Instagram).
Michael Rubin was born on July 21, 1972. This date places his birth under the zodiac sign of Cancer, as the Cancer sign spans from June 21 to July 22. Those born under the sign of Cancer are often associated with emotional intelligence, loyalty, and intuitiveness. However, it’s important to note that astrology is not a science, and these traits are part of a belief system that may or may not reflect an individual’s actual personality or behavior.
Fast Company says, “Michael Rubin splits his time between three primary residences — four, if you count the new $70 million pied-Ă -terre in the Hollywood Hills, overlooking downtown Los Angeles. Tuesdays through Thursdays are reserved for his penthouse in New York’s Greenwich Village, near the main Fanatics headquarters. Thursday nights, it’s back to Philadelphia, where he grew up and where his eldest daughter is finishing high school — unless it’s summer, in which case Rubin decamps to his 8,000 square-foot modernist mansion in Bridgehampton, on the South Fork of Long Island, New York.” — “Inside Fanatics’ Wild Bet To Become The Amazon of Sports” by Matthew Sheer.
Michael Rubin is originally from Lafayette Hill, Pennsylvania. He grew up in the suburbs of Philadelphia. He started his entrepreneurial ventures in his early teens, eventually becoming a prominent business figure in the e-commerce and sports merchandise industries.
About The Author
Jordan McAuley
Founder of Contact Any Celebrity with ‘Shark Tank‘ judge Barbara Corcoran
Jordan McAuley is the author of ‘Celebrity Leverage: Insider Secrets to Getting Celebrity Endorsements, Instant Credibility & Star-Powered Publicity,’ ‘Secrets to Contacting Celebrities: 101 Ways to Reach the Rich & Famous,’ & ‘The Celebrity Black Book: Over 56,000+ Verified Celebrity Addresses‘. He is featured by American Express OPEN Forum, CBS News, CNN, E! News, Entrepreneur Magazine, Fast Company, Forbes, FOX News, New York Post, USA Today, The Guardian, Tim Ferriss‘ The 4-Hour Workweek, The Mirror UK, The Wrap & more. He graduated from the University of Miami with Motion Picture Business and English Literature degrees from the School of Communication and College of Arts & Sciences. Jordan is a former 90s high school video store clerk who has lived and worked in Atlanta, Miami, Los Angeles, and New York City.